Privacy Policy

This Privacy Policy explains how SHWURX Auto Service Center, operated by SHENOTEY ESKANDER GARAGE CO. in Dubai, United Arab Emirates ("we", "us", "our"), handles personal information about customers and prospective customers. It applies to information we receive through our website, online advertising, WhatsApp, phone, email and in person at our workshop, and to the customer management system (CRM) we use to serve you.

Depending on how you contact us and which services you use, we may collect:

• Contact details such as your name, mobile number, email address and preferred language.
• Vehicle details such as make, model, year, colour, plate number, VIN (chassis number) and mileage.
• Service information such as the problem you describe, inspection notes, photos and videos of your vehicle, quotations, approvals, job progress, invoices and payment status.
• Messages you send us on WhatsApp, by email, through website forms or our website assistant, including any photos, documents or voice notes you attach.
• Booking details such as your preferred appointment date, time and requested service.
• Advertising information such as which advert, campaign or form you responded to.
• Website usage information such as pages visited, device and browser type, collected through cookies and similar technologies where you allow it.

• Google Ads lead forms. When you submit a lead form in a Google advert, Google passes the details you entered (for example your name, phone number and email) to us, together with the campaign and form you used.
• Meta Ads (Facebook and Instagram) lead forms. When you submit an instant form in a Facebook or Instagram advert, Meta passes the details you entered to us, together with the advert and form you used.
• WhatsApp. When you message our WhatsApp Business number, including after clicking a click-to-WhatsApp advert, we receive your WhatsApp name, phone number, your messages and any media you send, along with information about the advert you clicked where applicable.
• Website bookings and enquiries. When you book an appointment, send an enquiry or chat with our website assistant, we receive the information you enter.
• Direct contact and visits. When you call, email or visit our workshop, our team records the information needed to handle your request in our CRM.

We use your information to:

• Respond to your enquiry and follow up on leads you submit to us.
• Schedule, confirm and manage appointments.
• Inspect, diagnose, repair and maintain your vehicle, and keep a service history.
• Prepare quotations, request your approval, share job progress and vehicle photos, and issue invoices and receipts.
• Process payments you choose to make online.
• Send you service updates and reminders by WhatsApp, SMS, email or phone.
• Measure and improve our advertising, website and services.
• Keep accurate business, accounting and tax records, and meet our legal obligations.
• Protect our customers, staff and business against fraud, misuse and security incidents.

We do not sell your personal information.

We use trusted service providers to run our website, CRM and communications. They process information on our behalf only to provide their services to us:

• Website and application hosting (Vercel), including secure storage of vehicle photos and documents.
• Database and account services (Supabase), where our CRM records are stored.
• Advertising platforms (Google and Meta), which deliver our adverts, provide lead form submissions to us and, where you allow it, measure advert performance.
• Email delivery (Resend), used to send quotations, invoices and service notifications.
• Online card payments (Stripe). Card details are entered directly with Stripe and are not stored by us.
• Vehicle data lookup (CarsXE), used to identify vehicle specifications from a VIN.
• Website assistant, which uses an artificial intelligence model provided through Vercel to answer your questions.

Some of these providers may process information outside the United Arab Emirates. We may also disclose information where required by law, by a court or government authority, or to protect our rights, our customers or the public.

Our website uses essential cookies to function, for example to remember your language and keep forms secure. Where analytics or advertising tags (such as Google and Meta tags) are enabled, we ask for your consent before they load, and you can change your choice at any time using the privacy choices link in the website footer.

• Information is stored in secure, access-controlled cloud systems and transmitted over encrypted connections (HTTPS).
• Access to the CRM requires a staff login, and each staff member can only see and do what their role allows.
• Links we send you for tracking your vehicle, approving a quotation or paying an invoice are unique and hard to guess.
• Messages received from WhatsApp, Google and Meta are verified before being accepted into our CRM.
• Important actions in the CRM are recorded in an activity log.

We keep personal information only for as long as it is needed for the purposes described in this policy, including providing ongoing service and maintaining your vehicle's service history, and for as long as we are required to keep records under applicable laws, such as accounting and tax requirements. When information is no longer needed, we delete it or make it anonymous. You can ask us to delete your information at any time, as described below.

Subject to applicable law, you can ask us to:

• Tell you what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete your information, unless we need to keep it to meet a legal obligation or complete a service you requested.
• Restrict or object to certain uses of your information.
• Stop sending you marketing messages. You can also reply STOP to any marketing message on WhatsApp.
• Withdraw any consent you have given, without affecting processing that took place before.

To make a request, contact us using the details below. We may ask you to confirm your identity before acting on a request.

Our services are intended for vehicle owners and drivers. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.